Support & Training

Your aims are ours too. We are committed to help you make your investment profitable by our support & training offers based on BatiTrade solutions. By adapting them to your needs and your structures, we will propose online support and on-site or remote training.

User support

Optimize the use of your solutions with contact points dedicated to your own users.

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Telephone hotline

Our technical team provides service to your manufacturer account users on a hotline dedicated to them via which we address every request for assistance concerning BatiTrade solutions.

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Email support

We set up a specific mailbox for managing retailer accounts to help your business users better manage the everyday diffusion of your configurators.

Technical support

Give your solutions optimal operation capability and supply your retailer users with fast corrections.

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Ticket management

Set up automated procedures to ensure the reliability of the solution while maintaining complete corrective monitoring.

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Qualitative service

Improve the quality of service given by the manufacturer to all its professional user customers.

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Instant feedback

Automatic mail transmission, customized by the manufacturer, informing users about the corrections made.

Training & Consulting

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For fast profitability and for the everyday performance of your user partners, we strongly recommend their attending training, on-site or remotely.

Train your sales force and your other manufacturing users from A to Z, starting from project kickoff, with on-site training provided by us.

Bring your new partners up to operational standard as quickly as possible using our simple training aid tools, provided at a distance by our teams.

formation

We ensure your efficient conversion to the digital world